by Abraham Whaley | Aug 13, 2013 | Amazing Customer Service, Day-to-Day Operations, Innovation, Leadership, Practice Marketing
Patient relationship management is about more than just healthcare issues; it’s about building a connection that leaves your patients feeling that you genuinely have their personal interests in mind. We all love to be recognized, and your patients appreciate it when...
by Abraham Whaley | Jan 30, 2012 | 2.0 Tuesday, Electronic Medical Records
As managers, providers and employees, we always have to be looking ahead at how the technology on our horizon will affect how our organizations administer health care. In the spirit of looking forward to the future, we present “2.0 Tuesday”, a feature on...
by Mary Pat Whaley | Dec 14, 2011 | Compliance, Electronic Medical Records, General
Mary Pat: Where does the name of your company, Lutrum, come from? Ed Garay: When I was developing a name for this company, I didn’t want to be like every other healthcare IT services company with health, md, medical, etc. as part of their name. I wanted it to...
by Mary Pat Whaley | Apr 28, 2010 | Collections, Billing & Coding, Day-to-Day Operations, Medicare & Reimbursement
I am very pleased to be the speaker for a free webinar sponsored by Integrated Healthcare Systems. The webinar will be on one of my favorite topics – front-end patient collections – and will air live on Tuesday, May 11th, at 2:30 Eastern time. Topics I...
by Mary Pat Whaley | Oct 14, 2009 | Collections, Billing & Coding, Day-to-Day Operations, Electronic Medical Records, Finance, Innovation, Medicare & Reimbursement
I invited readers of MMP, colleagues on LinkedIn, and Tweeps (friends on Twitter) to comment on my post “101 ideas for Increasing Revenue and Decreasing Expenses.” I’ve listed their ideas below and hope you’ll chime in on the comments with even...
