Posts Tagged refunding the patient

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Why You Must Have Someone in Your Office Who Can Discuss the Patient’s Account (with the Patient)

 

 

I recently had an experience at my doctor’s office where I had a problem with my account.

Actually, I had been questioning why I hadn’t gotten a refund for 2 months but was told both times I was in the office by the receptionist that she would “send a message to the biller to correct this.”

When I arrived at the doctor’s office this time, I asked about the $50 credit that I was owed and was told by the receptionist she would again “send a message to the biller.”

I lost my cool!

(more…)

Posted in: Amazing Customer Service, Collections, Billing & Coding

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