by Mary Pat Whaley | Feb 7, 2012 | Amazing Customer Service, Memes, Practice Marketing
Who Is Press Ganey and why are they measuring patient satisfaction? In 1979, Irwin Press, PhD focused his interest on the modern patient experience, the study of which would lead him to become known as a patient satisfaction expert. In 1984, Dr. Press introduced the...
by Mary Pat Whaley | Jul 31, 2011 | A Career in Practice Management, Collections, Billing & Coding, Day-to-Day Operations, Finance
What are the hallmarks of a well-managed practice? There are many, but here are 10 basics. The practice has foundation documents appropriate to the corporate structure and written agreements describing how income and expenses are shared by physicians and/or other...
