by Abraham Whaley | Feb 1, 2012 | Leadership
Have you ever regretted a hiring decision? You thought the individual would be a self-starter, but you found yourself having to give constant direction. Perhaps you needed someone with excellent customer service skills, and received complaints about the...
by Mary Pat Whaley | May 23, 2010 | Day-to-Day Operations, Human Resources
Front Desk/Check-In Greets patients and visitors to the practice Registers patients in the practice management system which may mean entering information given verbally or on registration forms Collects identification and insurance cards and copies or scans them for...
by Mary Pat Whaley | Mar 10, 2010 | A Career in Practice Management, Leadership
Dear Mary Pat, I have recently been promoted to the Office Manager position. I’m nervous and excited all at one time. I’m worried about how the staff is going to react since I’m their friend and we have great times together at the office and out of...
