by Abraham Whaley | Apr 14, 2013 | A Career in Practice Management, Amazing Customer Service, Day-to-Day Operations, Human Resources, Leadership, Quality
Some organizations will use the terms essential and non-essential workers as a way to distinguish between who needs to be on site in the event of an emergency, and who does not. I do understand the purpose of this distinction, however, it’s very important that...
by Abraham Whaley | Feb 4, 2013 | Day-to-Day Operations, Leadership
I would like you to think about a great boss or mentor you had sometime in your career. What made them great? When I ask this question to seminar participants or during an executive coaching session I get responses such as “Gives me excellent ongoing...
by Abraham Whaley | Dec 9, 2012 | A Career in Practice Management, Amazing Customer Service, Day-to-Day Operations, Leadership, Quality
During the holiday season we are reminded to give thanks and extend our best wishes to family, friends, and colleagues. It’s a time to step back and reflect upon the accomplishments achieved in collaboration with your team, and feel a sense of gratitude for...
by Abraham Whaley | Oct 2, 2012 | A Career in Practice Management, General, Human Resources, Leadership
Many years ago at my first management job, I cried while firing an employee. It was the first time I had ever fired someone, and this employee was an older woman whose part-time job was being eliminated. She comforted me, patting my arm and offering me a Kleenex....
by Abraham Whaley | Jul 17, 2012 | Day-to-Day Operations, General, Leadership
According to Charles Duhigg in his newly released book, The Power of Habit, Rhode Island Hospital was one of the nation’s leading medical institutions. It was the teaching hospital for Brown University and the only Level I trauma center in southeastern New...
