by Mary Pat Whaley | Apr 25, 2010 | Amazing Customer Service, Leadership, Memes
In 2001, the Institute of Medicine (IOM) published Crossing the Quality Chasm: A New Health System for the 21st Century, which outlined fundamental changes that must be made in order to improve healthcare in the United States. Here is a quote from the book:...
by Mary Pat Whaley | Mar 28, 2010 | Finance, Headlines, Medicare & Reimbursement, Memes
HEALTHCARE BILL IMPACT ON INDIVIDUALS AND RAGE A number of people asked me about the impact of health reform on them as individuals. Here is a great story from the Atlanta Journal-Constitution that takes specific examples of individuals and families and speculates on...
