User Experience (UX) Ideas From My Beauty Salon for Your Medical Practice
The User Experience, according to ISO Standards is defined as “a person’s perceptions and responses that result from the use or anticipated use of a product, system or service.” I recently had a User Experience at a new hair salon. I left my previous hair salon because I did not have a good experience there.
My new hair salon appears to be actively competing for my business (I show up for appointments, pay my bill and tip the stylists – what’s not to like?) and seems to have designed my salon experience to keep me coming back.