by Mary Pat Whaley | Aug 24, 2010 | A Career in Practice Management, Day-to-Day Operations
All available appointments are full. All staff showed up for their shifts. No one burns toast in the toaster oven and sets off the fire alarm. None of the staff show up to work wearing flip-flops or pink underwear beneath their white scrubs. All patients have been...
by Mary Pat Whaley | Apr 21, 2010 | Amazing Customer Service, Day-to-Day Operations
A good “good-bye” or closure to the office visit can save the practice follow-up phone calls and can help the patient get the most from their time at the practice. The provider should end the visit by having the patient or caregiver repeat back what the...
