Popularly called the 80/20 Rule, the Pareto Principle states that in any system, you can generally count on 80% of the effect to come from just 20% of the causes. My favorite truism is that 20% of your staff creates 80% of your problems.
Webinar: Reduce Costly Patient No-Shows
There are a million reasons a patient no-shows for an appointment, or calls right before their scheduled appointment to cancel. Some of the reasons are unavoidable, but all of them cost you money....