by Mary Pat Whaley | Feb 6, 2011 | Day-to-Day Operations, Physician Relations
Patients want to know why they can’t get a return call from their doctor’s office – here are six reasons why the calls have increased and physician offices are having trouble meeting the needs of their patients. Medication questions and requests for...
by Mary Pat Whaley | Dec 5, 2010 | A Career in Practice Management, Physician Relations
Ownership Private practices are organized in a corporate model where the physicians are shareholders, or where one or more physicians own the practice and employ other physicians or providers. Private practices are almost exclusively for-profit. Physician practices...
by Mary Pat Whaley | Jul 27, 2010 | Day-to-Day Operations, Physician Relations
Many practices and providers take their patient schedule for granted. They overlook the opportunity to improve both productivity and effectiveness by managing their schedule. Here are ten tips for office managers to make sure that the patient schedule works for you...
by Mary Pat Whaley | Feb 21, 2010 | Memes, Physician Relations
A loved one was recently hospitalized for surgery in a nearby town. During the experience there were several moments when I had to decide whether or not I would say something to nurses about hand washing and cleanliness. To my great surprise, I was too intimidated to...
by Mary Pat Whaley | Sep 1, 2009 | Finance, Physician Relations
Recent news stories about manager embezzlement give us all a black eye. What can managers do to limit their liability, and how can physicians protect the practice without managing the day-to-day operations themselves? Here are nine suggestions: Perform a thorough...
by Mary Pat Whaley | Aug 4, 2009 | Day-to-Day Operations, Physician Relations
Generally, doctors either think it’s okay to be late (and usually are) OR they don’t think it’s okay to be late and only are in rare cases. That’s who they are as people, just like us, and it’s rare to be able to change them. What I...
