by Mary Pat Whaley | Feb 11, 2013 | Amazing Customer Service, Day-to-Day Operations, Innovation, Memes
The User Experience, according to ISO Standards is defined as “a person’s perceptions and responses that result from the use or anticipated use of a product, system or service.” I recently had a User Experience at a new hair salon. I left my...
by Mary Pat Whaley | Jan 23, 2013 | Headlines, Innovation, Medicare & Reimbursement, Memes
In our consulting practice we are seeing physicians fleeing hospital employment just when many people are predicting the death of the private medical practice. We affectionately call these physicians our “Single Shingles” and they are approaching private...
by Mary Pat Whaley | Apr 29, 2012 | Finance, Headlines, Memes
“Physicians are reaching the tipping point on their business models, particularly in primary care,” Tom Blue, executive director of the American Academy of Private Physicians, recently told the San Antonio News-Express in an article about concierge and...
by Mary Pat Whaley | Mar 26, 2012 | 12 Ways to Supercharge Your Practice, Human Resources, Memes
If you can’t find the right part-time or full-time employees, maybe you’re not looking in the right places. One of the great things about business today is that a portion of your workforce an be anywhere. Your best employees may not live in your town, your...
by Mary Pat Whaley | Feb 7, 2012 | Amazing Customer Service, Memes, Practice Marketing
Who Is Press Ganey and why are they measuring patient satisfaction? In 1979, Irwin Press, PhD focused his interest on the modern patient experience, the study of which would lead him to become known as a patient satisfaction expert. In 1984, Dr. Press introduced the...
by Abraham Whaley | Dec 18, 2011 | Day-to-Day Operations, Memes
Like other medical conditions, behavioral health issues span the spectrum from mild to significant mental illness (SMI). There are many national studies, such as the Impact Model, showing the benefits of identification and treatment of depression in the primary care...
