by Mary Pat Whaley | Mar 10, 2010 | A Career in Practice Management, Leadership
Dear Mary Pat, I have recently been promoted to the Office Manager position. I’m nervous and excited all at one time. I’m worried about how the staff is going to react since I’m their friend and we have great times together at the office and out of...
by Mary Pat Whaley | Jan 20, 2010 | Amazing Customer Service, Day-to-Day Operations, Leadership
Sometimes in the midst of making changes to improve things, we inadvertently lose the patient. Sometimes we literally lose the patient because they say “Everything is changing and I don’t like it. I’m taking my business elsewhere.” Sometimes...
by Mary Pat Whaley | Sep 30, 2009 | Day-to-Day Operations, Human Resources, Leadership
Sometimes employees do not understand or follow the most basic of workplace guidelines. Here is a simple but comprehensive list that you can tweak to make your own. It covers about 25 basics in a short list of ten “Golden Rules”. Make it part of each...
by Mary Pat Whaley | Aug 23, 2009 | Day-to-Day Operations, Human Resources, Leadership
Why are staff meetings important? They are important because face-to-face communication is important to people and bi-directional communication is important to people. In other words, they want to see your face and they want to have a dialogue with you. They want to...
by Mary Pat Whaley | Jul 1, 2009 | Human Resources, Leadership
I don’t often find articles that reflect my own views as closely as the article “10 Ways to Keep Employees Happy” from HowStuffWorks by Cristen Conger does. Not only does Ms. Conger hit the list with 10 strong concepts, but she also gives great...
by Mary Pat Whaley | May 12, 2009 | Human Resources, Leadership
Most of us have heard that interviewers make up their minds about applicants in the first minutes, or even seconds of an interview. But what about once the applicant has been hired, or even once an employee has been with us for several years? Do we base our beliefs...
