by Mary Pat Whaley | Jul 5, 2010 | A Career in Practice Management, Leadership
Note: I am very pleased to welcome the eloquent Dr. Charles of Examining Room fame to Manage My Practice. On his website, Dr. Charles tells us ” I am a family medicine physician” and says “Home-grown tomatoes have a special place in my heart.”...
by Mary Pat Whaley | Jun 27, 2010 | Day-to-Day Operations, Human Resources, Leadership
Sometimes a job just gets a little old, and even the best employees need a little something to get them re-engaged and excited again. Try one of the ideas below at your practice and let me know in the comments the ways you keep your staff energized and engaged! 1. ...
by Mary Pat Whaley | Jun 24, 2010 | Headlines, Leadership, Medicare & Reimbursement
I don’t know about you but I am emotionally exhausted thinking about and worrying about the on-again off-again cuts in Medicare fees for physicians. Here’s the scoop: late Thursday evening, June 24, 2010, the House of Representatives passed the ”...
by Mary Pat Whaley | Jun 6, 2010 | A Career in Practice Management, Human Resources, Leadership
Robert Sutton is one of my favorite thinkers. Anyone who would write a book entitled The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t is okay with me. Bob is Professor of Management Science and Engineering at Stanford University...
by Mary Pat Whaley | Apr 25, 2010 | Amazing Customer Service, Leadership, Memes
In 2001, the Institute of Medicine (IOM) published Crossing the Quality Chasm: A New Health System for the 21st Century, which outlined fundamental changes that must be made in order to improve healthcare in the United States. Here is a quote from the book:...
by Mary Pat Whaley | Apr 4, 2010 | A Career in Practice Management, Innovation, Leadership, Memes
The last conference I went to might be the last conference I ever go to. I do like some parts of conferences, but not all, or even most. Medical manager conferences do not seem to have changed since I first started going to them in the late 80’s. Big sessions...
