by Mary Pat Whaley | Feb 27, 2018 | A Career in Practice Management, Amazing Customer Service, Day-to-Day Operations, Human Resources, Quality
This month John Perry Barlow died. Described by Stephen Levy of Wired as a “cowboy, poet, romantic, family man, philosopher, and ultimately, the bard of the digital revolution”, Barlow penned a list he called the “25 Principles of Adult Behavior,” as a series of...
by Mary Pat Whaley | Feb 24, 2016 | A Career in Practice Management, Human Resources, Leadership, Quality
Daniel Pink recently published a list of 10 books every new manager should read. I’d like to spin his list into my own 10 books that I recommend for all new healthcare managers. Dan’s pick #1: ‘Drive’ by Daniel H. Pink I agree with his...
by Mary Pat Whaley | Oct 15, 2015 | Amazing Customer Service, Collections, Billing & Coding, Day-to-Day Operations, Finance, Human Resources
Do not incentivize and reward your billing staff for reduced days in accounts receivable, increased collections or decreased non-contractual (bad debt) write-offs! I bet you thought I was going to say that billers are paid to do a job and they should not be...
by Mary Pat Whaley | Jul 20, 2015 | Human Resources, Leadership, Manage My Practice Classics
This continues to be one of our top ranking posts of all time. This tells me that people continue to struggle with the process of evaluating employee performance. The point of the “Five Questions” evaluation is not to focus on the fact that the employee is...
by Mary Pat Whaley | Jun 21, 2015 | Finance, Human Resources, Practice Marketing
I am often asked how much Nurse Practitioners in private medical practice should be paid. This answer depends on a number of factors, not the least of which is the scope of practice for NPs in your state. Here are two handy links to laws for NPs in each state and what...
by Mary Pat Whaley | Apr 15, 2015 | Day-to-Day Operations, Human Resources, Manage My Practice Classics
Staffing your medical practice can be a daily balancing act. There’s no simple formula for staffing that one can apply to every practice because each specialty and each situation requires something different. It is very important to right-size your staffing....
