by Mary Pat Whaley | Jun 21, 2009 | Definitions
This 14-minute video is a staple for training medical office staff to see things from the patient’s perspective. The video tells the parallel stories of Bob, a patient with a hurt shoulder, and his dog Max, visiting the veterinarian for a hurt paw. The two...
by Mary Pat Whaley | Jun 19, 2009 | Definitions
The revenue cycle for a medical practice is the process of collecting reimbursement for a provided service. Some of the common steps are: Development of a “retail” fee schedule and a financial policy (payment practices.) Negotiating and signing payer...
by Mary Pat Whaley | Jun 19, 2009 | Definitions
Blue Ocean Strategy is a business strategy book authored by W. Chan Kim and Renee Mauborgne. The central theme of the book is rejecting competition in current business lines and creating new demand, services or goods, a so-called “Blue Ocean.” Wikipedia...
by Mary Pat Whaley | Jun 19, 2009 | Definitions
The consumerist patient is one who takes an active interest in the cost of his/her healthcare services. This may be a change for practices as patients of the past would not ask any questions about the cost of services, particularly if their insurance plan covered all...
by Mary Pat Whaley | Jun 19, 2009 | Definitions
Economic credentialing is the practice of denying clinical privileges because of financial rather than competency concerns. Hospitals can dismiss a practitioner for economic credentialing reasons at any time; they do not need to wait until the end of a reappointment...
by Mary Pat Whaley | May 12, 2009 | Definitions
A term referring to a service that: collects mail delivered to a special practice Post Office Box (typically only payments) opens the mail and discards the envelopes separates the checks from the accompanying paperwork scans or copies the checks and the accompanying...
