by Mary Pat Whaley | Feb 17, 2013 | Compliance, Day-to-Day Operations, Electronic Medical Records, Headlines, Medicare This Week
Mary Pat: Your business is called “Health Security Solutions.” People often confuse privacy with security. Can you clear up the confusion for us? Steve: The Privacy rules refer to the broad requirements to protect the confidentiality of Protected Health...
by Abraham Whaley | Feb 13, 2013 | Compliance, Day-to-Day Operations, Headlines, Leadership, Practice Marketing, Quality
On Friday, February 1st, The Centers For Medicare and Medicaid Services (CMS) released their final regulations on the Physician Payment Sunshine Act that was passed as a part of Heathcare Reform in 2010. The PPSA or “Sunshine Act” mandates that any...
by Mary Pat Whaley | Feb 11, 2013 | Amazing Customer Service, Day-to-Day Operations, Innovation, Memes
The User Experience, according to ISO Standards is defined as “a person’s perceptions and responses that result from the use or anticipated use of a product, system or service.” I recently had a User Experience at a new hair salon. I left my...
by Abraham Whaley | Feb 10, 2013 | Compliance, Day-to-Day Operations, Electronic Medical Records, Finance, Headlines, Medicare & Reimbursement
If you read my alert from August or the followup article on Audit Red Flags to Avoid, you are aware that CMS hired an accounting firm, Figliozzi & Company, to audit the compliance of eligible providers and eligible hospitals that had already received payment under...
by Abraham Whaley | Feb 4, 2013 | Day-to-Day Operations, Leadership
I would like you to think about a great boss or mentor you had sometime in your career. What made them great? When I ask this question to seminar participants or during an executive coaching session I get responses such as “Gives me excellent ongoing...
by Abraham Whaley | Jan 30, 2013 | A Career in Practice Management, Amazing Customer Service, Day-to-Day Operations, Leadership, Manage My Practice Classics, Practice Marketing
I have not always been excited to hear patient complaints. As a younger manager I absolutely dreaded when a patient wanted to speak to me. I felt that I had little to offer a patient who expressed anger or frustration with something that had happened and I was very...