by Abraham Whaley | Aug 13, 2013 | Amazing Customer Service, Day-to-Day Operations, Innovation, Leadership, Practice Marketing
Patient relationship management is about more than just healthcare issues; it’s about building a connection that leaves your patients feeling that you genuinely have their personal interests in mind. We all love to be recognized, and your patients appreciate it when...
by Mary Pat Whaley | Aug 7, 2013 | Amazing Customer Service, Day-to-Day Operations, Human Resources, Manage My Practice Classics
Although I originally created this list for medical practices in 2009 and republished it in 2011, I think it still stands true today and applies to all workplace situations. Sometimes employees do not understand or follow the most basic workplace guidelines....
by Abraham Whaley | Aug 6, 2013 | Amazing Customer Service, Day-to-Day Operations, Innovation, Leadership, Practice Marketing, Quality
Attracting new patients to your practice is one thing, but keeping them can be an entirely different issue. The days when you got to treat all members in a family from the cradle to the grave are long over, and regular attrition is an ongoing concern. You may not be...
by Mary Pat Whaley | Aug 5, 2013 | Collections, Billing & Coding, Day-to-Day Operations, Finance
Outsourcing your billing can be a great decision. Practices typically outsource billing when they feel they don’t have the people, space, resources, bandwidth or finances to keep billing in-house. There is a strong difference of opinion as to which model...
by Abraham Whaley | Jul 28, 2013 | 12 Ways to Supercharge Your Practice, Collections, Billing & Coding, Day-to-Day Operations, Finance, Innovation, Medicare & Reimbursement
It’s always a fantastic feeling when other people speak on behalf on your products or services, so we were thrilled to see a very nice comment on a recent article at Physician’s Practice “Patient Balances: Get Them or Get Ready to Close Your...
by Mary Pat Whaley | Jul 23, 2013 | A Career in Practice Management, Collections, Billing & Coding, Day-to-Day Operations, Finance
A colleague of mine has been part of a well-known PM/EMR company’s software support team for 10 years. She often tries to steer people to me when she cannot solve a client’s problems with a software solution. Even though she was once a practice...
