by Mary Pat Whaley | May 9, 2010 | Compliance, Day-to-Day Operations, Electronic Medical Records, Headlines
With so much going on in healthcare, it would not surprise me if a lot of practices missed the February 2010 deadline for three expanded HIPAA rules. This expansion was dictated by the Health Information Technology for Economic and Clinical Health (HITECH) Act passed...
by Mary Pat Whaley | May 2, 2010 | A Career in Practice Management, Day-to-Day Operations
Your day might not be anything like what I’ve described below, but the point of the post is to suggest that most administrators put out fires all day long and juggle meetings, email, and employee and physician issues and have very little time for planning and...
by Mary Pat Whaley | Apr 28, 2010 | Collections, Billing & Coding, Day-to-Day Operations, Medicare & Reimbursement
I am very pleased to be the speaker for a free webinar sponsored by Integrated Healthcare Systems. The webinar will be on one of my favorite topics – front-end patient collections – and will air live on Tuesday, May 11th, at 2:30 Eastern time. Topics I...
by Mary Pat Whaley | Apr 21, 2010 | Amazing Customer Service, Day-to-Day Operations
A good “good-bye” or closure to the office visit can save the practice follow-up phone calls and can help the patient get the most from their time at the practice. The provider should end the visit by having the patient or caregiver repeat back what the...
by Mary Pat Whaley | Apr 19, 2010 | Day-to-Day Operations, Medicare & Reimbursement
When a payer or health plan calls your practice and requests records or requests an on-site visit to review charts, follow this guideline: Be professional at all times. Audits can be nerve-wracking and can be a drain on internal resources, but there is always...
by Mary Pat Whaley | Jan 31, 2010 | Day-to-Day Operations
I like to get complaints from patients. The best situation is when I have the opportunity to meet face-to-face with the patient when they are in the office. No, I’m not a glutton for punishment. What I like about complaints is that I get to hear directly from...
