by Mary Pat Whaley | Jul 11, 2010 | Day-to-Day Operations, Leadership
Note: I am republishing this to my email subscribers because none of the links worked the first time around. I’ve fixed everything now – so sorry for the error – must have been healthcare fatigue!...
by Mary Pat Whaley | Jun 27, 2010 | Day-to-Day Operations, Human Resources, Leadership
Sometimes a job just gets a little old, and even the best employees need a little something to get them re-engaged and excited again. Try one of the ideas below at your practice and let me know in the comments the ways you keep your staff energized and engaged! 1. ...
by Mary Pat Whaley | Jun 23, 2010 | Day-to-Day Operations, Practice Marketing
Most medical practice managers do not aspire to be television, radio or (heaven forbid) YouTube celebrities, but it does happen. Medical practices, hospitals, surgical centers, nursing homes and other medical entities are rich fodder for the news these days. So how...
by Mary Pat Whaley | May 31, 2010 | Day-to-Day Operations, Headlines
From the Federal Trade Commission: “At the request of several Members of Congress, the Federal Trade Commission is further delaying enforcement of the “Red Flags” Rule through December 31, 2010, while Congress considers legislation that would affect the scope...
by Mary Pat Whaley | May 23, 2010 | Day-to-Day Operations, Human Resources
Front Desk/Check-In Greets patients and visitors to the practice Registers patients in the practice management system which may mean entering information given verbally or on registration forms Collects identification and insurance cards and copies or scans them for...
by Mary Pat Whaley | May 18, 2010 | Day-to-Day Operations, Human Resources, Innovation, Memes
When Matthew Browning first described YNIO (Your Nurse Is On), I was really surprised to learn what his product was. I don’t know what I expected, but it wasn’t the elegant solution to staffing he described. Here’s the description from the YNIO...
