by Mary Pat Whaley | Jul 21, 2011 | Collections, Billing & Coding, Compliance, Day-to-Day Operations, Medicare & Reimbursement
Today’s CMS call reviewed the guidelines for the IPPE (Initial Preventive Physical Exam) and the AWV (Annual Wellness Visit), what they include and how to code for them. What is the IPPE (also called the “Welcome to Medicare Visit”)? The IPPE is a...
by Mary Pat Whaley | Jul 5, 2011 | Collections, Billing & Coding, Day-to-Day Operations, Physician Relations, The Cohen Report (NCCI & RVUs)
There is no one, and I do mean no one, in your medical practice who does not need to know the basics of coding. Here is why: Providing services to patients is the business of healthcare. Every person who relies on healthcare for their living should understand...
by Mary Pat Whaley | Jun 19, 2011 | Day-to-Day Operations, Medicare & Reimbursement
It’s a stark reality – at this time in American history, we are at the (or near the) highest level of funding for health care. The Ryan Medicare proposal and continued debate inside the Beltway and by state lawmakers makes it clear that while experts...
by Mary Pat Whaley | Jun 14, 2011 | Amazing Customer Service, Day-to-Day Operations, Human Resources
Do your employees “get it”? If not, add this simple form to your tool box. These three concepts – customer service, professionalism, and HIPAA – are the basis for 80% of your everyday performance issues. Tweak the language to fit your...
by Mary Pat Whaley | May 30, 2011 | Day-to-Day Operations, Physician Relations
Last week I had the pleasure of speaking with 50 employees of Intuit Health (live in Cary, NC and virtually in Menlo Park, CA) on the workflow of the medical practice and what makes medical practices unique from a marketing prospective. Why is healthcare so very...
by Mary Pat Whaley | May 22, 2011 | Day-to-Day Operations
The terms “biohazardous material,” “biohazardous waste,” “medical waste,” “regulated waste,” and “regulated medical waste” are used somewhat interchangeably, but they...