by Mary Pat Whaley | Apr 23, 2012 | 12 Ways to Supercharge Your Practice, Day-to-Day Operations, Human Resources, Leadership
Employees are the most valuable resource in any business. We hear that statement all the time. I believe it. Most managers would say they believe it. But a lot of managers don’t act as if they believe it. If you take it to heart and realize what the extreme cost...
by Mary Pat Whaley | Apr 4, 2012 | Day-to-Day Operations, Human Resources, Leadership
The NCAA basketball final game is now set. Kentucky and Kansas will meet on Monday evening to determine who will be the national champion. What is so fascinating is to watch how different players contribute in key situations that make the difference in the ultimate...
by Mary Pat Whaley | Apr 1, 2012 | Compliance, Day-to-Day Operations, Electronic Medical Records, Headlines, Medicare & Reimbursement, Medicare This Week, PECOS
(PECOS) You Can Now Sign Your Medicare Enrollment Application Electronically (jump to story) (PPACA) New CME Module on CMS Healthcare Delivery Reform Available on Medscape (jump to story) (Release of Information) Authorization to Disclose Information to...
by Abraham Whaley | Feb 14, 2012 | Day-to-Day Operations, Finance, General, Manage My Practice Classics
Mary Pat recently sat down with Peter Polack, MD of Medical Practice Trends for another podcast to talk about one of the most important parts of any practice: The Bottom Line. In this two-part podcast series, Dr. Polack and MP discuss ideas for cutting costs...
by Abraham Whaley | Feb 8, 2012 | Day-to-Day Operations, General
Prior to CLIA ’88 (Clinical Laboratory Improvement Amendments of 1988) only laboratories participating in interstate commerce underwent inspections. Since the enactment of CLIA ’88, all laboratories are subject to inspection, and all non-waived...
by Mary Pat Whaley | Jan 16, 2012 | 12 Ways to Supercharge Your Practice, Amazing Customer Service, Day-to-Day Operations, Leadership
When do you think about customer service in your practice? When things start heading downhill? You overhear something that surprises you, complaints seem to be on the rise and you think, “time for another customer service seminar.” The problem with this,...
