by Mary Pat Whaley | Jun 6, 2010 | A Career in Practice Management, Human Resources, Leadership
Robert Sutton is one of my favorite thinkers. Anyone who would write a book entitled The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t is okay with me. Bob is Professor of Management Science and Engineering at Stanford University...
by Mary Pat Whaley | May 2, 2010 | A Career in Practice Management, Day-to-Day Operations
Your day might not be anything like what I’ve described below, but the point of the post is to suggest that most administrators put out fires all day long and juggle meetings, email, and employee and physician issues and have very little time for planning and...
by Mary Pat Whaley | Apr 4, 2010 | A Career in Practice Management, Innovation, Leadership, Memes
The last conference I went to might be the last conference I ever go to. I do like some parts of conferences, but not all, or even most. Medical manager conferences do not seem to have changed since I first started going to them in the late 80’s. Big sessions...
by Mary Pat Whaley | Mar 10, 2010 | A Career in Practice Management, Leadership
Dear Mary Pat, I have recently been promoted to the Office Manager position. I’m nervous and excited all at one time. I’m worried about how the staff is going to react since I’m their friend and we have great times together at the office and out of...
by Mary Pat Whaley | Feb 9, 2010 | A Career in Practice Management
Read the 2011 update to this article here. You’ve heard that healthcare is one of the few job markets that is still growing in a down economy and you think you might like to be a medical office manager. The question is: how much do medical practice managers...
by Mary Pat Whaley | Nov 29, 2009 | A Career in Practice Management
I have been fortunate to have had some wonderful mentors in my life. One in particular influenced me greatly, and I owe him a debt of gratitude to this day. He is the one who taught me how to do a SWOT self-analysis. Here is how Wikipedia defines the SWOT Analysis:...
