by Mary Pat Whaley | Sep 18, 2011 | A Career in Practice Management, Amazing Customer Service, Day-to-Day Operations, Practice Marketing
I have not always been excited to hear patient complaints. As a younger manager I absolutely dreaded when a patient wanted to speak to me. I felt that I had little to offer a patient who expressed anger or frustration with something that had happened and I was very...
by Mary Pat Whaley | Sep 4, 2011 | A Career in Practice Management, Leadership
The east coast has experienced one of the worst hurricanes in recent history, with tremendous damage and loss of life. Some of the most significant lessons can be learned by observing leadership during extremely difficult times. The following are several observations...
by Mary Pat Whaley | Aug 21, 2011 | A Career in Practice Management, Day-to-Day Operations
All of us have a lot of information to process in our daily lives. Information is readily available – almost too readily available – and healthcare is exploding with information that must be read, processed, prioritized, and sometimes filed for future...
by Mary Pat Whaley | Aug 16, 2011 | A Career in Practice Management, Day-to-Day Operations, Electronic Medical Records, Learn This: Technology Answers
Note: This article was first published as PM, EMR and Portals: A Primer on Healthcare-specific Software for Ambulatory Care on Technorati. Few industries are currently changing as much as the US healthcare system. While many perspectives and ideas are shaping the...
by Mary Pat Whaley | Jul 31, 2011 | A Career in Practice Management, Collections, Billing & Coding, Day-to-Day Operations, Finance
What are the hallmarks of a well-managed practice? There are many, but here are 10 basics. The practice has foundation documents appropriate to the corporate structure and written agreements describing how income and expenses are shared by physicians and/or other...
by Mary Pat Whaley | Jun 5, 2011 | A Career in Practice Management, Human Resources
My post from 2010 on how much healthcare managers make is one of my most-visited posts ever. It’s time to revisit the data and talk about the direction healthcare jobs are taking. First, some clarification on Office Manager, Site Manager and...
