by Abraham Whaley | Mar 5, 2013 | A Career in Practice Management, Collections, Billing & Coding, Day-to-Day Operations, Leadership, Medical Coding Education, Medicare & Reimbursement
NOTE: this series will be repeated in the near future – click on the Webinars tab above for the latest information. “We’ll start with the money.” We say that a lot in client meetings at Manage My Practice. Whatever issues might exist in the...
by Mary Pat Whaley | Mar 3, 2013 | A Career in Practice Management, Leadership
Former Secretary of State Hillary Clinton has stated that she plans on spending a lot of time getting rest and relaxation. She had an extensive travel schedule and was feeling burnt out from a very demanding role. How are you feeling right now? Do you feel that your...
by Abraham Whaley | Feb 19, 2013 | A Career in Practice Management, Collections, Billing & Coding, Compliance, Day-to-Day Operations, Finance, Medical Coding Education, Medicare & Reimbursement
You spoke and we listened – you asked for a comprehensive course on Revenue Cycle Management and we brought it to you! This series is for anyone who wants to understand the medical practice revenue cycle from the very beginning to the very end: physicians,...
by Abraham Whaley | Jan 30, 2013 | A Career in Practice Management, Amazing Customer Service, Day-to-Day Operations, Leadership, Manage My Practice Classics, Practice Marketing
I have not always been excited to hear patient complaints. As a younger manager I absolutely dreaded when a patient wanted to speak to me. I felt that I had little to offer a patient who expressed anger or frustration with something that had happened and I was very...
by Abraham Whaley | Jan 14, 2013 | A Career in Practice Management, Day-to-Day Operations, Leadership
I have a saying about management that I try and keep front and center in my mind whenever I interact with employees. “There are two things you should never mess with: a person’s paycheck, and a person’s time off.” If you heard a lot of noise...
by Mary Pat Whaley | Jan 2, 2013 | A Career in Practice Management, Collections, Billing & Coding, Human Resources
Mary Pat: For the past 7 months, I’ve had the great pleasure of working as Interim Director of Coding for Marta de la Torre at Steward Medical Group, a mega group of 700 physicians and mid-level providers associated with 12 hospitals in Eastern Massachusetts. I...
