by Mary Pat Whaley | Jan 16, 2012 | 12 Ways to Supercharge Your Practice, Amazing Customer Service, Day-to-Day Operations, Leadership
When do you think about customer service in your practice? When things start heading downhill? You overhear something that surprises you, complaints seem to be on the rise and you think, “time for another customer service seminar.” The problem with this,...
by Mary Pat Whaley | Jan 5, 2012 | 12 Ways to Supercharge Your Practice, Collections, Billing & Coding, Innovation
There are two things I’ve found over the years that medical offices have a hard time giving up. One is the appointment book. The other is patient statements. My first experience with creating patient statements was placing patient ledger cards on the copier. The...
by Mary Pat Whaley | Jan 2, 2012 | 12 Ways to Supercharge Your Practice, Collections, Billing & Coding, Day-to-Day Operations, Finance, Leadership
Happy New Year! What will your practice achieve in the coming year? Many people make resolutions to improve themselves when the new year rolls around, but what about your practice? With all the changes in the industry, it can be tempting to just “hang on...
