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Prior to CLIA '88 (Clinical Laboratory Improvement Amendments of 1988) only laboratories participating in interstate commerce underwent inspections. Since the enactment of CLIA '88, all laboratories are subject to inspection, and all non-waived laboratories are...
Who Is Press Ganey and why are they measuring patient satisfaction? In 1979, Irwin Press, PhD focused his interest on the modern patient experience, the study of which would lead him to become known as a patient satisfaction expert. In 1984, Dr. Press introduced the...
Have you ever regretted a hiring decision? You thought the individual would be a self-starter, but you found yourself having to give constant direction. Perhaps you needed someone with excellent customer service skills, and received complaints about the individual's...
As managers, providers and employees, we always have to be looking ahead at how the technology on our horizon will affect how our organizations administer health care. In the spirit of looking forward to the future, we present "2.0 Tuesday", a feature on Manage My...
As healthcare embraces technology to improve patient outcomes, streamline operations, and lower costs, the technologies with the most impact are the ones that Make Things Simpler. One of the most basic ways to simplify a complex process to is...
e-RX: Medicare e-prescribing hardship exemptions under review (jump to story) EFT: suppliers and providers who are not currently receiving Medicare EFT payments are required to submit the CMS-588 EFT form (jump to story) SNFs: Allowing Physician...
This is a guest post from Joe Hage, CEO of medical device marketing consultancy Medical Marcom. HIMMS fellow Michael Paquin advises how to set up an appropriate EMR selection meeting in this short video. Michael Paquin: Okay, so one of the things as physicians...
When do you think about customer service in your practice? When things start heading downhill? You overhear something that surprises you, complaints seem to be on the rise and you think, "time for another customer service seminar." The problem with this, of course, is...
Grand Rounds is a weekly summary of the best healthcare writing online, featuring stories, opinion and analysis from doctors, nurses, patients, researchers and administrators, as well as journalists. Each Tuesday, a different blogger takes the helm, publishing a new...
Here is a collection of the latest Medicare updates to get your New Year off to a good informed start: Pay Cut: Physicians continue to receive 2011 pay rates for an additional two months while lawmakers seek a compromise on a...
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