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We recently had the opportunity to observe three Presidential debates. Undecided voters watched the responses from both President Obama and Governor Romney to determine who they would like to vote for. Some people were interested in learning more about each...
This post is one of our top ranking posts of all time. This tells me that people continue to struggle with the process of evaluating employee performance. The point of the "5 Questions" evaluation is not to underline that the employee is often tardy or doesn't...
The Centers for Medicare and Medicaid Services (CMS) just announced that the Quality Reporting Communication Support Page (where you go to apply for one of the four hardship exemptions from the 2013 1.5% Medicare payment reduction) will re-open November 1, 2012...
Sometimes a job just gets a little old, and even the best employees need a little something to get them re-engaged and excited again. Try one of the ideas below at your practice and let me know in the comments the ways you keep your staff energized and engaged! 1....
In Episode #11, Mary Pat discusses the Medication Reconciliation process, and how it can benefit your practice whether you use paper or electronic records.
I will never forget something a patient told me several years ago when I was covering the front desk in a practice I was managing. If you manage a practice and haven't worked at your check-in and check-out desks recently, I highly recommend it. An insured patient that...
Since first hitting the market in January 2010, the iPad and its successors have been somewhat of an anomaly in healthcare technology. Outside of cutting edge clinical treatments, the healthcare industry normally lags behind other sectors in adopting new technology....
The 2013 Work Plan for the OIG has been released and here are some of the top items that relate to medical practices. This is a great list to use for review and discussion - Is your medical practice doing...
If you've ever started a new managerial job without much information (verbal, written or otherwise) from the previous manager about how and why things are done, and what the secret handshakes in the practice are, you'll...
In Episode #10, Mary Pat discusses the importance of taking a moment and verifying who you are speaking with when you interact with patients on the phone.
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