by Mary Pat Whaley | Apr 25, 2010 | Definitions
How many EKGs does Medicare pay for in a year? There are two types of electrocardiograms (abbreviated EKG or ECG) – screening and diagnostic. Medicare covers one screening EKG in the patient’s lifetime in conjunction with the Initial Preventive Physical...
by Mary Pat Whaley | Apr 25, 2010 | Amazing Customer Service, Leadership, Memes
In 2001, the Institute of Medicine (IOM) published Crossing the Quality Chasm: A New Health System for the 21st Century, which outlined fundamental changes that must be made in order to improve healthcare in the United States. Here is a quote from the book:...
by Mary Pat Whaley | Apr 21, 2010 | Amazing Customer Service, Day-to-Day Operations
A good “good-bye” or closure to the office visit can save the practice follow-up phone calls and can help the patient get the most from their time at the practice. The provider should end the visit by having the patient or caregiver repeat back what the...
by Mary Pat Whaley | Apr 19, 2010 | Day-to-Day Operations, Medicare & Reimbursement
When a payer or health plan calls your practice and requests records or requests an on-site visit to review charts, follow this guideline: Be professional at all times. Audits can be nerve-wracking and can be a drain on internal resources, but there is always...
