by Mary Pat Whaley | Feb 17, 2013 | Compliance, Day-to-Day Operations, Electronic Medical Records, Headlines, Medicare This Week
Mary Pat: Your business is called “Health Security Solutions.” People often confuse privacy with security. Can you clear up the confusion for us? Steve: The Privacy rules refer to the broad requirements to protect the confidentiality of Protected Health...
by Mary Pat Whaley | Feb 11, 2013 | Amazing Customer Service, Day-to-Day Operations, Innovation, Memes
The User Experience, according to ISO Standards is defined as “a person’s perceptions and responses that result from the use or anticipated use of a product, system or service.” I recently had a User Experience at a new hair salon. I left my...
by Mary Pat Whaley | Jan 28, 2013 | Day-to-Day Operations, Human Resources, Innovation
Adding an employee to any business takes some serious consideration. Regardless of whether you are replacing someone who left the company or you are adding an entirely new position, adding an employee is a serious commitment. At the point that you are ready to make an...
by Mary Pat Whaley | Jan 23, 2013 | Headlines, Innovation, Medicare & Reimbursement, Memes
In our consulting practice we are seeing physicians fleeing hospital employment just when many people are predicting the death of the private medical practice. We affectionately call these physicians our “Single Shingles” and they are approaching private...
by Mary Pat Whaley | Jan 22, 2013 | Collections, Billing & Coding, Compliance, Day-to-Day Operations, Medical Coding Education, Medicare & Reimbursement
In 2011, the Centers for Medicare and Medicaid (CMS) unveiled a new benefit to address the need for annual care for seniors. It was widely hailed as a wonderful thing for Medicare patients who previously had no preventive care unless they paid out-of-pocket for a...
