by Mary Pat Whaley | Sep 21, 2008 | Innovation, Memes
Now for something a little bit different for my Monday morning resource post. I came across two recently published studies that I found interesting – both about people tapping into the Internet for health information. It doesn’t seem that long ago (it...
by Mary Pat Whaley | Sep 21, 2008 | Innovation
Okay, I admit it. I am a Geek. I was so happy to be attending my first conference at Microsoft Headquarters in Redmond, Washington, that they didn’t even have to really impress me. But they did. I can’t say I was agog at the actual Conference Center; although...
by Mary Pat Whaley | Sep 20, 2008 | Medicare & Reimbursement
With the Centers for Medicare and Medicaid Services (CMS) revealing yesterday what the Medicare premiums and deductibles will be for 2009, it seems like a good time to brush up on Medicare and what choices providers have in enrolling and participating in Medicare....
by Mary Pat Whaley | Sep 16, 2008 | Leadership
It seems that my most popular post to date has been the one I wrote on the difference between its and it’s. This tells me that managers are looking for ways to improve their writing and communication skills. Not being one to overlook the obvious, I thought I...
by Mary Pat Whaley | Sep 14, 2008 | Amazing Customer Service, Day-to-Day Operations
Here’s a Monday Special that will knock your socks off! Barbara Duck at Medical Quack has an invaluable list of resources on her website – links to K-Mart, WalMart, Costco, Kroger and Target pharmacy pricing. Not too long ago, a patient asked me why her...
