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Are New Consumer Satisfaction Measurements Needed for NCQA Health Plan Ratings?

by Mary Pat Whaley | Nov 7, 2008 | Medicare & Reimbursement

From today’s US News & World Report: This is the fourth year that U.S. News and the National Committee for Quality Assurance, managed care’s major accrediting and standards-setting body, have teamed up to rank healthcare plans. We release the rankings...

Spotted! Amazing Customer Service Experience at Walgreen’s

by Mary Pat Whaley | Nov 5, 2008 | Amazing Customer Service

Today I had to run to the drugstore to get a bunch of cough drops and cold medicine and some microwave chicken noodle soup for my husband, who has a nasty cold.  I ran in, grabbed a bunch of stuff and juggled it in my arms (not taking the basket as always because...

Monday Special: Use BNET and CNET to Find Information on Business, Management and Healthcare

by Mary Pat Whaley | Nov 2, 2008 | Learn This: Technology Answers

BNET is Business Network and CNET is Computing Network and both sites are owned by CBS. BNET is a great one-stop shop for information on business and management, and now the site has a category for healthcare described as: …daily industry news coverage and...

Top Takeaways of MGMA 2008 – FierceLive Webinar With Yours Truly

by Mary Pat Whaley | Oct 30, 2008 | Headlines

I just participated in my first webinar and really enjoyed discussing the 2008 MGMA Annual Conference with colleague Marshall Maglothin and FierceHealthcare.com Editor-in-Chief Anne Zieger.  Click here to register with FierceHealthcare and launch the webinar.  My part...

Monday Special: Resources for Managers Who Think Outside the Proverbial Box

by Mary Pat Whaley | Oct 19, 2008 | Learn This: Technology Answers

Another week, another barrage of interesting and helpful items on the web.  I hope you enjoy today’s selections! Getting Warmed Up: Employees Walk While They Work (Call it innovation in the staff wellness/insurance premium reduction program arena.) This next...
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