by Mary Pat Whaley | Dec 1, 2009 | Day-to-Day Operations, Medicare & Reimbursement
Click here for the December 9th UPDATE I posted on SubroShare’s announcement that they will not be focusing on physicians as clients. I recently interviewed Stephen Ambrose, the Founder and CIO of SubroShare®, a database of medical record requests. Steve has a...
by Mary Pat Whaley | Nov 29, 2009 | A Career in Practice Management
I have been fortunate to have had some wonderful mentors in my life. One in particular influenced me greatly, and I owe him a debt of gratitude to this day. He is the one who taught me how to do a SWOT self-analysis. Here is how Wikipedia defines the SWOT Analysis:...
by Mary Pat Whaley | Nov 23, 2009 | Amazing Customer Service, Day-to-Day Operations
Welcome Denise Price Thomas, practice administrator (32 years) and consultant. Throughout her career, Denise has been passionate about creating positive experiences for patients and customers. She enjoys teaching customer service and effective communication. She...
by Mary Pat Whaley | Nov 19, 2009 | Collections, Billing & Coding, Day-to-Day Operations, Medicare & Reimbursement
There’s a new ABN form required to be in use in January 2012 – read about it here in my article “Everybody’s Favorite Form: New Advance Beneficiary Notice of Noncoverage (ABN) Form Begins in 2012” Note from Mary Pat: The Advance Beneficiary...
by Mary Pat Whaley | Nov 16, 2009 | Day-to-Day Operations, Medicare & Reimbursement
At last, here is what all the shouting’s about! A new website and a new book all in one day. Just for kicks, I interviewed myself about these changes. Q: Mary Pat, why all the changes all at once? A: I didn’t start out to publish a book and redo my...
