by Mary Pat Whaley | Aug 7, 2013 | Amazing Customer Service, Day-to-Day Operations, Human Resources, Manage My Practice Classics
Although I originally created this list for medical practices in 2009 and republished it in 2011, I think it still stands true today and applies to all workplace situations. Sometimes employees do not understand or follow the most basic workplace guidelines....
by Mary Pat Whaley | Aug 5, 2013 | Collections, Billing & Coding, Day-to-Day Operations, Finance
Outsourcing your billing can be a great decision. Practices typically outsource billing when they feel they don’t have the people, space, resources, bandwidth or finances to keep billing in-house. There is a strong difference of opinion as to which model...
by Mary Pat Whaley | Jul 24, 2013 | A Career in Practice Management
One of the (many) things that separates the business of medicine from so many other industries is the complexity of healthcare reimbursement. The healthcare reform process in the United States is shining an unrelenting spotlight on the price...
by Mary Pat Whaley | Jul 23, 2013 | A Career in Practice Management, Collections, Billing & Coding, Day-to-Day Operations, Finance
A colleague of mine has been part of a well-known PM/EMR company’s software support team for 10 years. She often tries to steer people to me when she cannot solve a client’s problems with a software solution. Even though she was once a practice...
by Mary Pat Whaley | Jul 21, 2013 | Collections, Billing & Coding, Compliance, General, Medical Coding Education, Medicare & Reimbursement, Medicare This Week
Medicare recently started denying an increased number of claims because documentation submitted for diagnostic tests does not include signed test orders or evidence of intent (MD progress notes listing tests needed) and evidence of medical necessity...
